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Frequently Asked Questions


Is shisha the same as hookah?

Yes, shisha is also known as argileh, nargileh, hubbly bubbly, and hookah

What are the age requirements when buying a hookah? complies with all municipal, state, and federal regulations governing the selling of tobacco products. As a result, you must be at least 21 years old to buy any hookahs, flavored tobacco, or other accessories advertised on our website.

How can I be sure that I am choosing the right product involves more than simply choice; it is also about quality. We only provide you with the best. We adore excellent shisha tobacco and hookah goods, but we love making you happy! Whatever you require for your shisha experience, we strive to provide it as quickly as possible. We aim to provide you with a wide range of carefully selected products from all over the world - whatever you are looking for; you will undoubtedly find them here. Also, please keep in mind that we are available 24 hours a day, seven days a week, to serve you.

How do I place my order

Below are the three steps involved in placing your order on our website

  • Step 1: Sign up on our website or log in if you are a registered user.
  • Step 2: Select the product you’d love to purchase , and then add it to the basket.
  • Step 3: Go to the shopping basket, click purchase and then follow the steps.

Once we receive your order, we will email you an order number and a tracking number to track the progress of your shipment on our website using our tracking tools

Is my payment safe and secure ?

We adopt the Secure Sockets Layer protocol (SSL) with a 256-bit encryption key (the highest level commercially available). As a result, your payments are completely secure.

What payment methods do you accept ?

Along with PayPal, we take all major credit cards, including Visa, MasterCard, and American Express.

How will you ship my order?

We deliver our items throughout Canada, so whether you reside in Quebec, Ontario, or elsewhere, we can get them to you. We also provide worldwide shipping services to consumers in the United States who are interested in our items and want to buy them online.

Can I cancel my order?

Feel free to cancel your order immediately after your purchase, if your order has not yet been shipped. However, you can not cancel your order if your recently purchased product has been sent out for delivery or packaged together with goods to be delivered. Such cancellation will not be awarded.

How do I track my package

You can track your package in real time by clicking on the link included in the email confirming shipment of your order. You can also see the tracking link in the "Order History" section.

What sort of packaging do you use?

Each product is appropriately wrapped and delivered in its box. The majority of our packing materials are entirely biodegradable and recyclable. Our packing is exceptionally tight, impermeable, and durable, ensuring that your items are fully secured until they arrive at your door.

What should I do if I am unable to receive my package?

Kindly track the status of your order using our online delivery tracking page if you are yet to receive your shipment. If the problem persists, please use the contact form embed on our website to get in touch with us.

What I Wish I Knew About Hookah - Hookah secrets.

Are you a newbie when it comes to hookah? Or are you just getting started with shisha? It's normal; we've all been there! However, we're here to assist with our hookah blog, where you'll get tips, relevant information, and helpful instructions in one place! You are quite welcome.

How to properly assemble a new hookah (shisha) at home ?

Please check out our beginner’s guide on our website on how to avoid common mistakes and to set up hookah for maximum enjoyment!

What is the best hookah tobacco brand ?

We will soon publish our articles to keep you updated and informed about hookah, best way to enjoy it, tips and hacks to having the most out of it and many more. Stay locked…